Refund policy
REFUND & RETURN POLICY
SERENA
Last updated: August 2026
We want you to love your Serena sleepwear. If something isn't right, here's how returns, exchanges, and our comfort guarantee work.
30-Night Comfort Guarantee
Sleepwear needs to be worn to know if it works for you. That's why we give you 30 nights, not 30 minutes. If you've tried your Serena piece and it isn't keeping you cool and comfortable through the night, contact us within 30 nights of delivery for a refund or exchange, even if the item has been worn and washed.
Standard Returns
If you simply change your mind, you can return unworn items with tags attached within 30 days of delivery for a full refund to your original payment method.
- Items must be unworn, unwashed, and in original packaging
- Proof of purchase (order number or confirmation email) is required
- Final sale items and gift cards are not eligible for return
How to Start a Return or Exchange
Email us at contact@serenasleepwear.com with your order number and the reason for your return. We'll respond with next steps and, if applicable, a return shipping label.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Shipping charges are non-refundable, except in cases of a defective or incorrect item.
Exchanges
Need a different size or color? Let us know at the email above and we'll arrange an exchange, subject to availability.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.
Contact
Email: contact@serenasleepwear.com
Website: www.serenasleepwear.com